Unified Intake Pool
Customers from different platforms and accounts enter one recognition scope.
Multi-platformMulti-account
Customer Management Sub-Capability
Dedup & Workorders
Connect multi-platform duplicate pools, scoped duplicate checks, intake workflows, ticket collaboration, and backend reporting inside one customer management process.
All-Platform CheckTeam CheckWorkorder CheckIntake Reporting
A core capability under Customer Management, built for large multi-platform intake, duplicate recognition, consistent detection scopes, team collaboration, and continuous backend reporting.
Product UI Preview
Dedup Workorder Board
Intake Today
486
Duplicates Removed
82
Pending Tickets
19
Detection Scope
Choose duplicate scopes and time windows by business rules
All PlatformsCurrent TeamCurrent Workorder
Duplicate Window30 days
Client A
Telegram
Client B
WhatsApp
Client C
Line
Ticket Handling
Valid customers move to follow-up; duplicates are marked with evidence
Data View
Dedup Workorder Workspace
Four data surfaces connect intake, dedup, workorders, and reporting.
Scoped Dedup
Check duplicates by all platforms, current team, or current workorder.
All platformsCurrent teamCurrent workorder
Workorder Handling
Valid customers move forward; duplicates keep evidence.
Handling recordsTeam collaboration
Backend Reporting
Intake, duplicates, and workorder outcomes go straight to the dashboard.
Intake qualityHandling results
Business Value
Turn intake data into manageable assets
Fewer conflicts
Clear quality
Traceable handling
Reviewable stats
Continue to the Customer Management Overview
Dedup & Workorders is not a separate product line. It is the customer governance and collaboration layer inside the customer development CRM.
